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Terms & Conditions That Protect Your Account

Every account on congrogel runs on clear, straightforward terms. We've laid out what we expect from you, what you can expect from us, and how we handle your…

Account security comes firstDeposit and withdrawal clarityYour data stays protected
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congrogel Terms & Conditions That Protect Your Account
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How to Reach Us About Your Terms

If you need clarity on how a term applies to your account, or if you think we've applied a rule incorrectly, our support team is here. We staff live chat during peak hours and respond to email within one business day. Players in Surabaya and across Indonesia can reach support in English through any of the channels below.

Team online

Live Chat

Open the chat widget in your account lobby; our team responds within minutes during active hours. Technical queries about account access and terms application get priority.

Email Support

Send questions about terms, withdrawal verification, or account policy to our support inbox. Expect a reply within 24 hours on business days.

Account Help Section

Browse our FAQ and account settings guides in your congrogel profile; most common term questions are answered there with step-by-step clarity.

SECURITY & TRANSPARENCY

How We Earn and Keep Your Trust

Our terms exist because we take your account security, your money, and your play seriously.

Data Encryption

All account data, payment details and transaction history are encrypted end-to-end.

Withdrawal Verification

Every withdrawal request is verified against your account balance and identity before processing.

Account Audit Trail

We maintain a complete log of your logins, deposits, plays and withdrawals.

No Data Sharing

Your payment information is never shared with game studios, marketing partners or third-party analytics.

Change Requests

Request account updates, data corrections or deletion through your profile settings.

Terms Notifications

When we update these terms, we notify you by email at least 30 days before the change applies.

Terms & Conditions Clarified

Your account remains active as long as you own it. We don't close accounts due to inactivity, and your balance stays in your wallet. If you've forgotten your login details, use the password-reset link on our sign-in page or contact support to verify your identity and regain access.

Once a deposit via DANA, OVO, GoPay or QRIS is confirmed in your wallet, it cannot be reversed. If funds were taken from your payment method but don't appear in your account within 5 minutes, contact support immediately with your transaction ID and we'll investigate.

You can withdraw any balance in your account that you own. Withdrawals are processed daily between 08:00 and 22:00 Indonesia time. Funds must go back to the same payment method you used to deposit; minimum withdrawal is set by your chosen method.

After we verify and approve your withdrawal request, most transfers clear within 5 to 15 minutes to your chosen payment method. Some payments may take up to 1 hour during peak periods or if your bank's system is processing slowly.

Report any discrepancy to our support team immediately via live chat or email. Include your account username, the date and time of the transaction, and a description of the error. We'll review your logs and resolve it within 48 hours.

Your account is for your use only. Sharing login details or allowing others to play on your account breaches these terms and can result in account suspension. You're responsible for all activity on your account, including deposits and plays made under your login.

If your withdrawal request is declined or your account is temporarily restricted, support will email you the reason. You can appeal the decision by replying to that email or contacting live chat with additional information. We review appeals within 3 business days.

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