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Privacy & Security Built Into Every Account

When you open an account with congrogel, your personal information stays protected through encrypted transfer and secure storage.

Encrypted account accessLocal payment securityClear data controls

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What We Collect & Why

congrogel Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Our privacy policy covers personal data you provide during registration — name, email, phone number, and banking details needed to process payments. We also collect account activity data: which games you play, how long you're logged in, and deposit/withdrawal history. This information is used to verify

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your identity, prevent fraud, comply with local financial regulations in Indonesia, and improve your experience. Your data is stored on secure servers and is never sold to third parties. We retain account information for as long as your account is active, plus a period after closure
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as required by law. Access to your data depends on local law and our terms.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

REACH OUT ANYTIME

How to Contact Us About Your Privacy

Your privacy questions matter, and we've made it easy to reach us through multiple channels. Whether you're in Surabaya, Bandung or anywhere else in Indonesia, our support team responds during business hours to help clarify our policy or address your concerns.

Team online

Live Chat

Chat with our support team directly from your account dashboard Monday to Friday, 09:00 to 21:00 WIB. A real person responds to your privacy question within minutes.

Email Support

Send your privacy inquiry to [email protected] and we'll reply within 24 hours with clear answers about how we handle your data.

Account Settings

Visit Settings > Privacy & Security in your account dashboard to view, update or request deletion of your personal information anytime.

HOW WE PROTECT YOU

Data Handling, Cookies & Account Security

congrogel applies strict security practices across your account lifecycle. Every deposit via DANA, OVO, GoPay or QRIS is encrypted before it reaches our payment processor.

Encryption

All personal and payment data travels over SSL/TLS encryption. Deposits and withdrawals are verified through secure channels matching your registered…

Cookie Use

We use cookies to keep you logged in, remember your preferences, and track gameplay for fraud prevention.

Account Verification

First withdrawal requests require identity verification. We cross-check your name, birth date and banking details against your registration to prevent…

Data Retention

Active account data is kept for the duration of your membership.

Third-Party Sharing

We share only the minimum data needed with payment processors, fraud-prevention services and compliance authorities.

Your Rights

You can request access to, correction of, or deletion of your personal data. Contact support@congrogel.

Privacy Policy FAQ

Real questions from Indonesia players about what we collect, how we use it, and how to control your data.

We collect your full name, date of birth, email, phone number, and banking details (account holder name and bank name). This is required to verify your identity, process deposits via DANA, OVO, GoPay or QRIS, and keep your account secure.

Active account data is stored for as long as your account exists. After closure, we retain records for 7 years to meet Indonesian financial regulations. You can request permanent deletion after the retention period by contacting support.

Yes. Visit Settings > Privacy & Security in your account dashboard to view your personal details, registered payment methods, deposit and withdrawal history, and login activity. You can also email [email protected] to request a full data report.

We share only necessary information with payment processors (DANA, OVO, GoPay, QRIS), fraud-prevention services, and regulatory authorities in Indonesia. Your data is never sold to advertisers or other businesses outside these essential partners.

Your password is encrypted and never stored in plain text on our servers. We use industry-standard hashing so even our staff cannot see it. Always keep your password private and change it if you suspect unauthorised access.

Contact our support team immediately via live chat or email [email protected]. We'll verify your identity, reset your password, review your recent activity, and help secure your account. We also investigate withdrawals flagged as unauthorised.

You can request deletion of your data after your account is closed and the retention period ends (7 years for compliance). Submit a written request to [email protected] with your account details. We'll confirm deletion within 14 days.

Privacy & Security Built Into Every Account

How to Contact Us About Your Privacy

Live Chat

Email Support

Account Settings

Data Handling, Cookies & Account Security

Encryption

Cookie Use

Account Verification

Data Retention

Third-Party Sharing

Your Rights

Privacy Policy FAQ

01 What personal information does congrogel collect when I register?

02 How long do you keep my account data after I close my account?

03 Can I see what data you have collected about me?

04 Do you share my data with other companies or third parties?

05 How is my password protected?

06 What happens if I think my account has been compromised?

07 Can I request that you delete my personal data?

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