Reference

Legal frameworks that protect your account

When you open an account with us, you agree to our terms of service and privacy policy.

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congrogel Legal frameworks that protect your account
POLICY HELP

How to reach us about legal questions

We've set up multiple channels so you can ask about account terms, data requests or policy concerns whenever you need us. All contact methods are monitored by our support team, who can answer questions about your legal rights, account status and how we handle your information. Reach out using the method that works best for you—we respond to each inquiry within 24 hours.

Team online

Live chat

Open the chat widget in your account lobby or this site. We respond during business hours and log your message if we're offline so we'll get back to you by next business day.

Email support

Send queries to our legal and support team at [email protected]. Include your account email and a clear description of your question; we aim to reply within 24 hours.

Account settings

Log in to your account and navigate to Settings > Help & Legal to view your current terms, request a data copy or update your contact preferences from your device.

HOW WE PROTECT YOU

Data handling, account security and your control

We take your privacy and account safety seriously. Every deposit and withdrawal is encrypted end-to-end; we never share your payment details with third parties without your consent.

Encryption & storage

All account data, transactions and identity documents are encrypted at rest and in transit.

Data requests

You can ask for a copy of your personal data, correction of inaccurate information or account deletion where local law…

Cookie management

We use cookies for session security and preference tracking.

Fraud prevention

We monitor all account activity for unusual patterns and verify large withdrawals.

Third-party sharing

We do not sell or share your personal data with third parties for marketing.

Retention & deletion

We keep account data while your account is active and as required by law.

Frequently asked questions about your account terms

We collect your name, email, phone number, date of birth and identity document details during account creation. We also record your deposit and withdrawal transactions, login history and device information. This data helps us verify your identity, prevent fraud and comply with local law.

We retain your account data, transaction history and identity verification documents for 7 years after closure as required by local law for compliance and dispute resolution. Personal contact information is deleted where local law permits after that retention period.

Yes. Log in to your account, go to Settings > Help & Legal and select Request Data Copy. We'll prepare and send you a file within 30 days containing all personal data we hold about you, where local law permits such requests.

We do not sell or share your personal data for marketing. We share minimal information with payment processors and fraud-detection services only to complete your transactions securely and safely.

Contact our support team immediately via live chat or email [email protected]. We'll verify your identity, review your recent activity and help you secure your account. Change your password and enable any available security features right away.

You can request account closure through Settings > Help & Legal or by contacting support. We'll close your account within 5 business days. Personal data deletion depends on local law; we'll explain what we can delete and what we must retain for compliance.

Reach our support team via live chat in the lobby, email [email protected], or navigate to Settings > Help & Legal in your account. We respond to all legal and policy questions within 24 hours during business days.

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